Product Name

For Retail (B2C) Customers:

• You can request a return or replacement within 7 days of receiving your order.

• Products must be unused, in original condition, and with packaging intact.

• Items like perishables, hygiene products, or personalized goods are non-refundable unless defective.

For B2B Clients:

• Returns on bulk orders are accepted only in case of defective, damaged, or wrongly delivered goods.

• You must notify us within 3 days of receiving your order with photos and invoice details.

Refund Process:

• Refunds will be processed within 5–7 business days via your original payment method or store credit.

• Zilla Mart reserves the right to refuse refunds if return policies are not followed.